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Course Introduction

Course Participation Guidelines

Learning Objectives

Handouts to Support your Learning

Sign in to Syncore

Module 1 Introduction

Getting Started with the Feature Pages

Feature Page Directions

Feature Page - Your CSR Dashboard

Feature Page - Jobs Follow Up Page

Start your Day Working the Submitted Jobs Queue

Chapter 1 Knowledge Check

Module 2 Introduction

What is a Job

Feature Page Directions

Feature Page - Jobs Page

Job Statuses

Feature Page - Sales Order Page

Job & Sales Order Feature Review Quiz

Accepting or Rejecting the Job Process

Accepting or Rejecting the Job Walk through Video

Let's Practice Directions

Let's Practice #1: Accepting or Rejecting the Job

Let's Practice #2: Accepting or Rejecting the Job

Let's Practice #3: Accept or Reject an Apparel Order

Module 2 Knowledge Check Directions

Knowledge Check - Question 1

Question 1 Accept or Reject

Knowledge Check - Question 2

Question 2 Accept or Reject

Exercise 1 - Part 1

Module 3 Introduction

Single PO Workflow: Blanks and Decoration from One Supplier

Let's Practice #4: Single PO Workflow

Multi‑PO Workflow: Blanks and Decoration from Separate Suppliers

Let's Practice #5: Multi-PO Workflow

Review the Purchase Order before Sending

Send the Purchase Order as an ePO

Send the Purchase Order as an Email

Let's Practice #6: Review and Send the PO

Module 3 Knowledge Check Introduction

Scenario 1

Scenario 2

Scenario 3

Exercise 1 - Part 2

CSR 1 Webinar

Module 4 Introduction

Exercise 2: PO Creation & Communication Workflow

Order Confirmation and Client Order Acknowledgement

Exercise 2: Supplier Order Confirmation

Exercise 2: Order Confirmation

Exercise 2: Acknowledgement

The Art Proof and the Artwork Job Issue

Exercise 2: Art Proof

Art Approval and the Start of Production

Exercise 2: Art Approval

Check Your Work: Review Your Job Log